TESTIMONIALS
This is a brief reference for BenchMark security who’s services we used for the first time on March 17th, 2023.
This, being St. Patrick’s Day and us being an Irish pub, is our biggest grossing revue day of the year. Since we can expect a full
week’s sales in one day, extra security is required to maintain the cozy and safe atmosphere that we normally expect to deliver.
After meeting Mark Pope to discuss my requirements and budget for the St. Patrick’s Day event, he gave me confidence in hiring
BenchMark Security. He clearly set out the cost, timing schedules, and process of running the door and associated checks.
His staff were extremely organized, personable, and arrived early to have a staff briefing. We were quickly approaching capacity
and Mark provided staff early to assist with control of the front door and checks. Mark not only kept to his word but exceeded my
expectations of how a security company should operate.
BenchMark Security promotes local companies and displays a professional demeanor, even when under pressure. Mark was
available at all times of the day to answer any questions I had and adapted with the changing environment.
I would highly recommend his security services: the way this project was dealt with was everything our businesses needed on this
busy day. I urge other bars and events to give them a try and see how they can help you like they helped me and St. James Corner.
I am writing this letter of reference on behalf of Leopold’s Tavern Edmonton in regards to Benchmark Security. We initially were introduced to Benchmark through another Leopold’s Tavern location in Calgary who utilized Benchmark through-out the Calgary Stampede with great success.
Our location in Edmonton is located on Whyte Avenue which is one of the more densely populated areas of the city and we found that for our staff and customers safety we would need to have a presence on our door. We had hired internal security but found that we needed a more professional touch so we branched out to other companies. After working our way through the internal side and a few outside companies we were elated to find Benchmark Security.
The owner Mark Pope is a veteran in the hospitality sector and you can see how that is carried over into his company. His professionalism and ensuring that services offered were catered to our specific needs was exactly what we were looking for. Mark ensured we had the correct staff for our business needs and was extremely thorough in ensuring we were pleased with his services; which we are. We have been using Benchmark security for our Edmonton location as well as our Calgary location when needed and could not be happier.
I highly recommend Benchmark security for any security or event related service. Mark Pope was honest with his quote and services and we have been pleased across the board with all aspects of Benchmark Security.
I am writing on behalf of Neon Jungle Music Festival to commend Benchmark Security LTD for their exceptional services during our recent event. Their professionalism and dedication to ensuring the safety and security of our patrons were truly remarkable.
Benchmark Security LTD exhibited proficiency in handling various situations, demonstrating their extensive training and ability to maintain order without causing unnecessary disruptions. Their calm and composed approach in diffusing tense situations undoubtedly contributed to the overall positive atmosphere of our festival. Benchmark Security LTD also consistently displayed a strong commitment to customer service. Their vigilant security staff members were not only vigilant but also approachable, creating a welcoming environment for festivalgoers. Their ability to strike a perfect balance between vigilance and hospitality was greatly appreciated.
Moreover, Benchmark Security LTD’s attention to detail and proactive approach to security planning and collaboration with our festival team greatly contributed to the seamless execution of our event. Their thorough preparations and keen risk assessment helped us proactively address potential security issues.
Based on our experience with Benchmark Security LTD at Neon Jungle Music Festival, I wholeheartedly recommend their services to any event organizer. Their professionalism, competence, and unwavering dedication to the safety and well-being of all attendees make them an invaluable asset to any event. We eagerly anticipate the opportunity to work with them again in the future.
We extend our heartfelt appreciation to Benchmark Security LTD for their exceptional work and commitment to the safety and success of Neon Jungle Music Festival. The team’s efforts did not go unnoticed, and we eagerly anticipate partnering with them again for future events. Keep up the great work!
I recently had the pleasure of working with Benchmark Security for the Paddle Festival and several live music shows, and I must say their service was nothing short of outstanding. From start to finish, their commitment to excellence and professionalism truly stood out.
Service Quality:
Benchmark Security went above and beyond to ensure the safety and security of the events. Their team exhibited a high level of expertise and competence, creating a secure environment that allowed attendees to fully enjoy the festivities without any concerns.
Customer Service:
One of the key highlights of my experience with Benchmark Security was their exceptional customer service. The owner, Mark Pope is such a pleasure to communicate with and he goes the extra mile to assist and plan for the highest level of support. His was not only easy to work with but also demonstrated a genuine dedication to meeting our specific event needs. Their responsiveness and attentiveness truly set them apart.
Professionalism:
The professionalism displayed by Benchmark Security was commendable. Their staff conducted themselves with the utmost professionalism, maintaining a strong and reassuring presence throughout the events. It was evident that they took their roles seriously, contributing to the overall success of the gatherings.
Communication:
Effective communication is crucial in event security, and Benchmark Security excelled in this aspect. Their clear and timely communication ensured that everyone involved, from event organizers to attendees, was wellinformed and felt secure. This proactive approach to communication added immense value to our collaboration.
Going Above and Beyond:
Benchmark Security truly went the extra mile. Their team’s dedication to exceeding expectations was evident in their willingness to take on additional responsibilities and address unforeseen challenges. Their commitment to ensuring the success of the events was palpable.
In conclusion, I wholeheartedly recommend Benchmark Security for any event security needs. Their combination of top-notch service quality, outstanding customer service, professionalism, effective communication, and a willingness to go above and beyond makes them a standout choice. I look forward to working with them again in the future.
